Refund Policy

At EastCoastFlix.com, we take pride in delivering premium IPTV streaming services with reliable performance, top-quality content, and exceptional customer support. Because of the nature of digital streaming services, once access to our service has been granted, we are unable to issue refunds.

1. All Sales Are Final

All purchases made through EastCoastFlix.com are final and non-refundable once the service has been activated or provided to the customer.
When your account is created, activated, or renewed, immediate access to our IPTV platform and digital content is granted. As such, refunds, credits, or cancellations cannot be issued once service delivery has begun.

2. Trial Period Recommendation

We strongly encourage all new customers to try our service before purchasing a subscription.
To help you make an informed decision, EastCoastFlix offers a 36-hour trial period that allows you to explore our features, channel lineup, and performance before committing to a full plan.

You can activate your free 36-hour trial using promo code:
🎟 WELCOME5

This trial provides you with full access to our IPTV experience—risk-free and obligation-free.

3. Exceptions

Refunds or account credits will only be considered if:

• The customer was charged in error due to a verified system malfunction.

• Duplicate transactions occurred for the same account.

Such cases must be reported within 48 hours of the transaction by contacting our support team at:
📧 support@eastcoastflix.com

 

4. Subscription Renewals

Please review your plan details before renewing your subscription. Renewals are processed automatically (if applicable) and remain non-refundable once access is reactivated.

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5. Contact Us

If you have questions or concerns about this policy, please reach out to our support team at:
📧 support@eastcoastflix.com
🌐 www.EastCoastFlix.com